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TSSE Security Specialist

📁
Security Specialist
💼
EMEIA Region
📅
21000D4F Requisition #
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Key Performance Indicators

• Feedback from Customers, Service Delivery Management, Project Manager, colleagues
• Technical Assessments.
• Proven track record of problem resolutions.
• Evidence of sharing and re-use of knowledge
• Successful production of documentation.
• Successful management and implementation of changes.
• Improvement/enhancements to service delivery.
• Meets and improves service level requirements.
• Successful management of escalations in a timely manner.
• Meets project deadlines and costs within own area of responsibility.
• Errors with workarounds or fixes provided in a timely manner.
• Percentage of customer problems resolved within required timescales.
• Correct application of severity, impact and priority.
• Service Improvements.

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📁 Security Specialist

Requisition #: 21000D4F