TSOT Assistant On-site Technician

Key Performance Indicators

• Successful completion of calls aligned to skills register capability.
• Feedback from customers, colleagues, team leaders and managers.
• Performance reviews.
• Kit Audits (where relevant)
• Completes warranty paperwork correctly. No rejects.
• Value of chargeable work in relation to engineer objectives set.
• Call to fix times met.
• Escalates problem to next level within correct timescales.
• Keeps customers updated.
• Understands Service Level Agreements and meets the requirements.
• Adhere to spares quality process for the reporting of poor quality spares.
• All outstanding spares returned to stores within required time.
• Up to date with products, business knowledge, service offering etc.
• Up to date personal learning plan available.