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SS188-DUS Change Co-ordinator - 101565

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Technical Services
💼
EMEIA Region
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18000G9B Requisition #
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Job Description:
The Change Co-ordinator will carry out the scheduling of engineers ensuring that significant and minor changes are resolved within SLA and to contracted standards.

KEY RESPONSIBILITIES:

• Complete all administration with regards to changes and impacting for DUS’s part of the change.
• Schedule activities and manage the Users expectations in a professional manner in accordance with DUS Control Centre procedures.

• Ensure ATLAS security procedures are adhered to and escalated non- conformances.
• Effectively deploy resources in the resolution of changes, according to SLA priority
• Monitor change response and resolve times to ensure that all SLA targets are achieved; escalate where appropriately and within good time
• Liaise with ATLAS Resolver Groups to maintain a full understanding of the ATLAS Support Model
• Monitor and maintain the change management and asset management systems, as relates to DUS changes, to ensure the highest quality of record keeping
• Ensure that all DUS commitments and interfaces to third parties are fulfilled
• Other Service Management and DUS-related activities as directed by DUS Management Team.

 


Security Cleared
• Educated to GSCE or equivalent standard
• Good PC Skills – including Microsoft Word and Excel
• Excellent written and oral communication skills
• Good understanding of United Kingdom geography
• Good understanding of Information Technology and in particular the desktop environment.


Understanding of the DUS support model
Working knowledge of CASD
ITIL
Skills Matrix TSS2
Driving Licence

The candidate will be required to hold the relevant level of clearance required by the project or be eligible to obtain the required clearance.
• Educated to GSCE or equivalent standard 
• Good PC Skills – including Microsoft Word and Excel 
• Excellent written and oral communication skills 
• Good understanding of United Kingdom geography 
• Good understanding of Information Technology and in particular the desktop environment. 

Understanding of the DUS support model 
Working knowledge of CASD 
ITIL 
Skills Matrix TSS2 
Driving Licence

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