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SMPC Service Process Manager - Dedicated Process Manager for Intrum Transition/Transformation Management

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Global Services Integration Business
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190004GK Requisition #
Thanks for your interest in the SMPC Service Process Manager - Dedicated Process Manager for Intrum Transition/Transformation Management position. Unfortunately this position has been closed but you can search our 663 open jobs by clicking here.

Key Performance Indicators

• Manage the resolution of incidents to agreed service levels
• Act as point of escalation in dispute or uncertainty over appropriate resolver group for an incident
• Act as point of escalation when closure of an incident is disputed by the user
• Ensure the Incident / Change / Problem / Knowledge Management process, procedures and work instructions are adhered to by all relevant parties
• Monitor and report on the effectiveness of the Incident / Change / Problem / Knowledge Management procedures

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