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ServiceNow Engagement Project Manager

Business Consulting
EMEIA Region
210007DJ Requisition #


Location-Flexible UK wide


Are you enthusiastic, flexible, innovative, a team player and care about delivering successful outcomes for customers and the company?  Can you lead and ensure successful delivery of customer projects? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to have in-depth knowledge of project management methodologies as well as an understanding of the ServiceNow Platform, to ensure the successful delivery of customer requirements.



Shape Your World 

As a ServiceNow Engagement Manager, you will be responsible for the overall management of specific customer engagements and related ServiceNow project activities. You will have end-to-end Project Management responsibilities including development and management of project plans, issues and risks management, change control management, resource management, budget/financial management, knowledge transfer, development sprint planning and management, with all associated status and financial reporting as required by the project


You will:

  • Own and manage one or more large and/or small customer facing project engagements.
  • Oversee the discovery, design, configuration, training and deployment of all engagements for our customers. Define and manage to overall project goals and success criteria, working in collaboration with customers on the definition and execution of the overall project plan.Work with a moderate level of guidance to successfully execute a number of large assignments of high complexity. These assignments involve working with senior to executive management in customer organisations or Fujitsu.
  • Manage and develop relationships with customers and colleagues interfacing with similar level of staff in order to define and deliver large assignments of high complexity. At this level would be expected to have significant customer relationship responsibility and would be proactive in bringing new ideas and product offerings to customers. Demonstrate political sensitivity in dealing with customers and stakeholders in Fujitsu.
  • Maintain senior management to executive level relationships both internally and externally.
  • Support the process for preparation of bids for major new work and frequently takes the leading role in customer presentations.
  • Identify and help secure both new and extension business opportunities with the Sales team.
  • Actively contribute knowledge to Fujitsu and feedback on white papers/books. Actively participate in local special interest/practice groups.
  • Be capable of developing solutions to problems within own specialist area not previously encountered.
  • Manage blended teams that may consist of customer, vendor, and Fujitsu team members.
  • Maintain a high level of product and solution knowledge and maintain an up-to-date skills profile in Service management tools such as ServiceNow and other cloud services.


Fujitsu is a world-leader in Enterprise Service Management (ESM). As a ServiceNow Elite Partner, we combine our years of experience and know-how with the power of ServiceNow, to deliver ESM processes that improve efficiency, reduce cost and free our customer’s staff to concentrate on what they do best – which is running the business. Our range of solutions are highly flexible and easily scalable, and regardless of business size, or whether the customer requires an off the shelf solution or something that’s individually created for the business, we can provide them with the configuration they need.

We are one of the world’s leading ServiceNow partners with a large number of successful implementations. We provide a comprehensive enterprise service management offering that includes; business consulting, implementation and integration, design and development, global delivery center, certified training, and authorized support.


What we offer:
To be part of a growing team and pushing the boundaries, when you join our team, we offer you an attractive salary and benefits package. You will get the opportunity to work in a flexible environment and the opportunity to build your career.


Core Skills

  • You will have experience in Project and/or Engagement management. You will have in-depth knowledge of the ServiceNow platform with a demonstrable understanding of Service Management concepts and principles together with experience of working with project management techniques and tools including SDLC/SCRUM methodologies.
  • ServiceNow Certified Administrator
  •  ITIL Foundation
  • Ability to manage competing priorities in a complex environment
  • Excellent written and oral communication skills including customer liaison at senior levels
  • Excellent interpersonal and negotiating skills, ability to enable collaboration
  • Project/change management experience and skills
  • Proactive customer support and problem resolution
  • Working to project timescales
  • Ability to convey a strong presence, professional image, and deal confidently with complex technical problems


Flexibility, Diversity and Inclusion

Fujitsu has been recognised as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.

We want the best people on our team, so we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, sexualities and gender identities. We are committed to equality of opportunity for all so even if you think you don’t meet all the criteria, we would still love to hear from you. Our roles may demand some travel and flexibility to meet clients and to drive performance, but we have a culture of respect for professional and private commitments.

Fujitsu: Empowering human difference




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