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Service Delivery Management
EMEIA Region
21000DJT Requisition #


Vicinity of Basingstoke, Bracknell – Flexible Home Working possible

Are you someone who thrives in a fast paced environment and committed to outstanding delivery? Can you manage a varied workload and take control of challenging situations, whilst focussing on positive outcomes for both the customer and Fujitsu? Do you want to collaborate with a vast range of talented individuals to help the customer achieve their objectives for Defence? This is your world and your opportunity to shape it for the better.

Shape your world

We are looking for a Service Delivery Associate to support the overall service delivery of the Boundary Protection Service (BPS), Cyber Access Service (CAS), and Connectivity Service towers. We deliver network services to ~1,000 sites worldwide for 200,000+ Defence users, as well as Gateway and Cyber services to secure the MoD enterprise. The role can be based from Basingstoke or Bracknell with occasional travel to customer site as required, as well as the opportunity to work remotely. The successful candidate will work closely alongside the Tower Service Delivery Manager, as well as the customer, Third Party suppliers and Resolver groups, supporting a range of activities such as: resolution of complex incidents, service readiness across numerous projects, service review meetings, identifying opportunities for service improvement, monthly reporting, supporting new business change, risk management and financial forecasting.

The role is crucial to the successful delivery of an ongoing service, maintaining a focus on meeting and exceeding customer expectations.




Your experience

In order to be successful in this role, you should be able to:

  • Support the wider service teams with issues and concerns in relation to the Service Towers you’re supporting.
  • Drive continuous improvement and efficiency into the Service Towers to optimise the delivery of services, as well as cost savings.
  • Attend key stakeholder meetings as and when required, capturing key actions and providing timely feedback and resolution.
  • Attend monthly customer Service Review Meetings (SRM’s) and provide updates for management.
  • Ensure all new services are introduced and accepted into service with the approval of all key stakeholders collaborating across service, portfolio and the customer. This is essential to limiting any operational or financial risk on Fujitsu. 
  • Work with third party suppliers to ensure the appropriate vendor support and licenses are in place to deliver the service.
  • Support the Tower lead on financial forecasting and contract adherence.


•              Technical awareness of networks and cyber

•              Understanding of SIAM and ITIL frameworks

•              Commercial awareness

•              P&L awareness

Shape your world and achieve together

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is really important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.

We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organisation, with a continuing commitment to diversity and inclusion is important, you should


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