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On-site Technical Services
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NWE Region
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220008A5 Requisition #

On-site Technician - Centrica Field Device Support

Leicester

 

Are you customer driven and a team player? Can you support a diverse user-base, while working to agreed timescales? Do you want to shape your world and change the way the world works?  Do you want to collaborate and achieve together with committed people to deliver a world-class service to a major global energy supplier? This is your world and your opportunity to shape it for the better.

 

Shape your world

 

We are looking for 2 On-site Technicians to work within our Field Device Support Team, and the wider on-site Workplace Services team.

 

Based on-site at Centrica’s premises in Leicester, the Field Device Support (FDS) Team are responsible for the upkeep and maintenance of the vital IT tools in use by the Centrica / British Gas Field Engineer workforce. We are looking for a 2  Engineers to support and help guide the day-to-day operations of the team and work closely with the Leicester Team Leader who has responsibility for delivery of the service. Sunday cover is also required on a rota basis.

 

We are looking for  individuals with strong organizational and technical skills, who’s confident to manage and prioritize workload for themselves and the team to meet service levels. Strong team-working skills are essential as we look to strengthen the operation and integrate it within the existing Workplace Services team.

 

Your experience

 

  • Good communication - ability to present yourself confidently with all levels of customer.
  • Good diagnostic approach - methodical and considered
  • Strong Team-working skills
  • Knowledge of Win10  and Win11 build basics and installation/uninstall of software
  • Time management- working to deadlines and able to prioritize tasks for yourself and the team
  • ServiceNow experience
  • Quality control and attention to detail

 

Key Performance Indicators

• Feedback from customers, Project Manager, Service Lines etc.
• Proven track record working with product authority and external vendor support teams.
• Proven track record of problem resolutions.
• Successful solution designs implemented.
• Evidence of sharing and re-use of knowledge.
• Successful definition, implementation and conformance to processes.
• Service level requirements met.
• Response and resolution to escalated issues in a timely manner.
• Problem ownership demonstrated.
• Meets project deadlines and costs within own scope of responsibility.
• Successful track record of leading small projects.
• Errors with workarounds or fixes provided in a timely manner.
• Successful track record of working with third parties.
• Correct application of severity, impact and priority.
• New business secured and successfully implemented.
• Skills matrix up to date with products / systems/ technologies and techniques.
• Contribution to product forums and working parties.
• Up to date personal learning plan available.

 

Shape your world and achieve together

 

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more, and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.

 

We are inclusive. As a responsible business, it is really important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.

 

We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

 

We want you to thrive. If working for a progressive organisation, with a continuing commitment to diversity and inclusion is important, you should apply.

 

#LifeatFujitsu

 

Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.

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