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R&D/BAS ServiceNow Senior Application Developer 2018 LDZ

📁
Application Development
💼
Global Services Integration Business
📅
18000B44 Requisition #

About the Role:

The ServiceNow Senior Application Developer role provides the core ServiceNow support and development skills central to those functions within GDC BAS organization. As a certified, highly experienced expert in ServiceNow the BAS ServiceNow SME role helps deliver ServiceNow services to internal and external customers and manages more junior resources to do the same.

 

Key responsibilities:

·         Problem Management incl. root cause analysis esp. in cooperation with 2nd and 3rd level support groups, development teams, CoE team and Problem Manager; known error documentation for 1st, 2nd and 3rd Level

·         Change Request management – discussing requirements, solution and cost options with ITG service managers and business service representatives.

·         Leading the development process & managing development prioritization.

·         Leading defect analysis with technical support

·         Understanding of the capabilities of ServiceNow application modules,

·         Working with Integration capabilities in ServiceNow

·         Reviewing the provision of security protections and leading the resolution of security issues.

·         Working in ServiceNow HI portal to log and manage support tickets through with ServiceNow support teams,

·         Managing the major upgrade strategy execution for the ITG ServiceNow instances.

 

 

Requirements:

 

 Required Skills and Experience:

Essential:

·         1.5 Years + of hands on ServiceNow experience providing support, implementation and administration of a ServiceNow environment

·         3 Years + of experience of Level 3 Application support

·         Expert IT Knowledge

·         Experience in ServiceNow domain separation

·         2 Years+ of experience in Application Development

·         Demonstrable proficiency in JavaScript

·         Advanced networking knowledge

·         ITIL Methodology awareness

·         Ability to perform complex diagnosis of dynamic web applications

  • Strong command of English, including technical vocabulary
  • Ability to communicate with high-level management
  • Ability to quickly adapt and learn additional skills
  • Readiness for intensive training and certification sessions
  • University degree or equivalent education or experience

 

Desirable:

·         ServiceNow Administration certification

·         ITIL Foundation certificate

·         ServiceNow Implementation Boot camp Certification

·         Experience of working in a DevOps environment

  • LEAN IT certificate
  • SCRUM / AGILE certificate

 

 

 

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