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Process Controller (Major Incident Controller) - Fujitsu Portugal

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Global Services Integration Business
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1900034N Requisition #
Thanks for your interest in the Process Controller (Major Incident Controller) - Fujitsu Portugal position. Unfortunately this position has been closed but you can search our 643 open jobs by clicking here.

Key Performance Indicators

• Control the resolution of incidents to agreed service levels
• Act as point of escalation in dispute or uncertainty over appropriate resolver group for an incident
• Act as point of escalation when closure of an incident is disputed by the user
• Ensure the Major Incident Management process, procedures and work instructions are adhered to by all relevant parties
• Monitor and report on the effectiveness of the Incident / Change / Problem / Knowledge Management procedures


Requirements:
  • On call and night shift availability.

We offer:

·        Competitive salary package and bonuses

·        Employment directly with Fujitsu with possibility of permanent contract

·        Work life balance with full-time schedules available and 25 annual leave days

·        Life insurance and Private health insurance extensive to family members and since the first day of employment

·        International career in a dynamic and enthusiastic environment

·        Training and internal career progression plan upon hiring

·        Several discounts available with our partners

·        The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community

·        If you are moving to Portugal we also offer a great relocation package (initial flight expenses and accommodation refund) and the support of our Welcome Buddy to help you settle in.


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