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Junior Infrastructure Engineer 2018 KTW

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Technical Services
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Global Services Integration Business
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190000A6 Requisition #
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 Junior Infrastructure Engineer

 

Would you like to start your professional career in IT industry? Would you like to develop your skills within infrastructure area? We have opened a vacancy that could be attractive for you in terms of further development.


Job Purpose:


The role holder works under close supervision, performing routine activities, working to Service Level Agreements in routine business as usual situations in network, security or general systems. The role holder will seek assistance when unexpected situations/problems arise and will work closely with other team members.


Role Description:

  • ·         Technical Capability. Works under close supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
  • ·        Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
  • ·        Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.

  • ·        Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems need to be escalated so that they can be resolved.
  •   Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer  expectations/Service Level Agreements.
  • ·        Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

Required experience:

  • ·    English Speaking written and spoken required (at least B2)
  • ·    1 year experience in Service desks or related IT services (2nd line )
  • ·    Technical understanding of any of the following technologies: Linux / Unix; Microsoft products, operating systems, databases, basic networking; Server deployment, security, evaluate and modify system's performance; Perform testing and evaluation of systems and software.
  • ·    Understanding Service Desk Process
  • ·    Incident Controlling
  • ·    Service Level Controlling
  • ·      Readiness for work 24/7


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