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ITSM - IT Service Management _Domain Archite

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Other
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Global Services Integration Business
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IN92949 Requisition #
The responsibility for Service Architecture across the Customer Service Lifecycle: Pre-Sales & Consulting: Own the Service Architecture elements for: � Service components for provocations and early engagements � Service maturity assessments for clients to identify opportunities � Service consulting for the scoping of new business Bid: Own the end-to-end service element of the customer response, this includes: � Define service win themes � Deliver the service elements of the customer response � Deliver the costing of service elements for entry to the BCPM, including o Demand profiling o Demand reduction o Cost scrubbing � Deliver the service elements for the customer contract, constructing a comprehensive service landscape showing how the Fujitsu service forms part of the entire service � Deliver service credit models for the proposition including commercial risk models � Provide input for the service elements for entry to the RAID log � Provide input for the service elements of the Transition and Transformation plan � Represent service in Rainbow reviews � Represent service in Customer dialogue sessions and contract negotiations � Represent service in Peer Quality Checks and governance � Represent service in BAR and CAR Design & Implement: Own the end-to-end service element of the solution design, this includes: � Provide solution steering to enable the design of the right proposition � Provide innovation on how services can be delivered embracing new technology and approaches � Design service solutions that integrate to the wider solution and each other � Design the service to meet customer requirements using standard offerings where possible, bespoke components should only be used where there is a gap � Influence the wider technical solution to ensure that service requirements can be achieved including SLAs, Reporting, and other non-functional requirements � Deliver the service elements of the Architecture Overview Document (AOD) � Deliver the Service Management Technical Architecture Design for the solution � Work with the designated Delivery Executive, Business Unit and Deal Assurance to ensure sign off of service proposal � Understanding of the end to end solution and all impacts on each individual stage/cycle of delivery The Service Architect role requires flexibility and travel will be needed as per the requirements of the engagement. Key Accountabilities � Supporting the development of Service Management areas of the Solution: Develops compelling and competitive service solutions that comply with our customers� requirements whilst maintaining our exemplary standards of corporate integrity. Service elements include the following: o Account Leadership Team o Service Governance o Service Management o Service Desk o Support Models o Service Level Agreements (in conjunction with Commercial) o Service Credit Regimes (in conjunction with Finance) o Service Toolsets and Integration � Continuous Improvement: Working with the Head of Service Architecture to define: o More effective ways of working o Identifying reusable collateral o Standardisation of approach o Enhancement of relevant Fujitsu methodologies such as the Service Management Methodology � Best Practice Application: Ensure that Fujitsu Service Management methodologies and Best Practice bidding approaches are applied. � Personal Development: Continually strive to improve skills and performance through a combination of formal learning, industry awareness and on the job experience. Required Knowledge and Experience � Professional experience in delivering service architecture for bids of varying value and complexity is preferred but not mandatory. � System Design � Experience of designing end to end service solutions that includes Service Management Toolsets, automation and integration; Service Management process and; governance � Service Management Consultancy � Service Architect experience in key / or strategic transition and transformation programmes � Knowledge of the full sales and bid lifecycle including qualification, developing capture plans, competitor analyses, winning strategies, value propositions � Industry knowledge of ITIL� v3 (practical application), SIAM, Service Orchestration / Automation, ServiceNow and Service Desk � Ability to write propositions that reflect the customer requirements, customer language, answer the questions, extol the benefits of Fujitsu that are compelling and grammatically correct � Be able to communicate and present effectively at all levels � Business analysis � Data Analysis � Requirements Definition and Management � Service Management sizing and costing � Educated to Degree or able to evidence equivalent relevant experience
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