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Fujitsu - Develop your career with us

INT/EXT_Product Pre-sales_Team Manager_EN

Service Desk
Global Services Integration Business
190004NA Requisition #
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 Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

Fujitsu's Global Delivery Centers (GDCs) are a network of state-of-the-art technology hubs in key locations across the globe. GDCs employ highly-trained, highly-motivated people who deliver a wide variety of services from a 24-hour multilingual service desk to specialist app services or data center management.

We’re a dynamic mix of agents and architects, technicians, and problem solvers. We come from diverse backgrounds and speak many different languages. Yet we share a culture that brings us together. Our Fujitsu GDCs are growing and fast and we need ambitious people who will grow with us.

Come and work with us! 

To join our team in Portugal, we are now recruiting a Team Manager, fluent in English.

We are looking for candidates passionate about technology and innovation, customer oriented, with the ability to multi-task and with great organizational, communication and interpersonal skills.

Join a multicultural, dynamic and enthusiastic team of over 1600 colleagues from all over the world! 


Role Purpose

The role holder leads, motivates and develops a team of IT Consultants to ensure delivery of agreed levels of service and excellent quality in technical configurations.

Key Accountabilities

• People Management. Manages, motivates and develops a small team of service desk employees, ensuring that the service levels constantly improve and contribute to growth in new business.
• Customer Relations. Establishes relationships with middle to senior level customers and a range of managers across Fujitsu to deliver and enhance their service.
• Risk Management. Establishes and manages risk for the team(s) technical skill levels and adequate resources to ensure that risks are mitigated and problems resolved, in relation to meeting service levels.
• Planning & Control. Resource allocation/scheduling to meet the demands of delivering a service managing changing priorities and issues. Uses strengths of team to achieve effective efficient delivery of service within SLA.
• Business orientation. Anticipates the impact of business issues on own operation and takes appropriate action.  Is responsible for monitoring and controlling service desk activity.
• Service Delivery. Using strengths of team to achieve effective and efficient delivery of service.  Ensure the delivery of services to meet SLAs as a minimum, always striving towards improvements, with impeccable service as the ultimate goal.
• Tools Mastery. Ensure adherence to agreed strategic tool-set, emphasizing the need for improved deployment and usage.

Key Performance Indicators

• Coaching and mentoring undertaken
• Feedback from team and managers actioned
• All performance management processes followed
• Evidence of development planning for the team
• Regular team meetings held to cascade local, business and corporate updates
• Builds relationships with other stakeholders
• Customer feedback
• All service levels met
• Recognize where risk exists and communicate that risk to the appropriate channels
• Manage all resourcing issues to deliver continuously improving services
• Exhibit leadership in terms of proactivity and always thinking customer first
• Identifies reasons and weaknesses in process and/or shortcomings in technical capability
• Encourages the use of best practice across the team, including documenting and sharing with others

We offer:

·         Competitive salary and bonuses;

·         Employment directly with Fujitsu with possibility of permanent contract

·         Work life balance with part-time/ full-time schedules available and 25 annual leave days

·         Life insurance and Private health insurance extensive to family members and since the first day of employment

·         International career in a dynamic and enthusiastic environment

·         Training  and internal career progression plan upon hiring

·         Several discounts available with our partners

·         The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community

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