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Fujitsu - Develop your career with us

INT/EXT_LO_Process Manager (Knowledge/Problem Manager)_FR

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Global Services Integration Business
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190007S1 Requisition #
Thanks for your interest in the INT/EXT_LO_Process Manager (Knowledge/Problem Manager)_FR position. Unfortunately this position has been closed but you can search our 632 open jobs by clicking here.

Key Performance Indicators

• Manage the resolution of incidents to agreed service levels
• Act as point of escalation in dispute or uncertainty over appropriate resolver group for an incident
• Act as point of escalation when closure of an incident is disputed by the user
• Ensure the Incident / Change / Problem / Knowledge Management process, procedures and work instructions are adhered to by all relevant parties
• Monitor and report on the effectiveness of the Incident / Change / Problem / Knowledge Management procedures


We offer:


·         Competitive salary and bonuses;

·         Employment directly with Fujitsu with possibility of permanent contract

·         Work life balance with part-time/ full-time schedules available and 25 annual leave days

·         Life insurance and Private health insurance extensive to family members and since the first day of employment

·         International career in a dynamic and enthusiastic environment

·         Training  and internal career progression plan upon hiring

·         Several discounts available with our partners

·         The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion, environment and our community


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