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INT/EXT_Lead RIM Engineer_BO

📁
Technical Services
💼
Global Services Integration Business
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18000EA6 Requisition #
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Role Purpose

The role holder works with under general direction with substantial responsibility and autonomy for planning and delivering their work.  Recognized as a knowledge leader, supporting less experienced staff, the role holder performs varied and complex technical and professional activities and investigations, along with taking an analytical and systematic approach to problem solving.

 Key Accountabilities

• Technical Capability. Works within a team as a noted expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practice. Ensures effective planning and implementation of creative and innovative service changes.
• Process. Contributes to the definition of operational processes, (both internal and external) and dealing with customer escalated problems.
• Service Level. Manages systems within Service Level Agreements, proposing, defining improvements and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysis.
• Project Work. Leads technical implementation of medium complexity infrastructures and technical designs including producing cost and timescale estimates and identifying risks. On larger projects works within a technical framework of the project to meet customer requirements.
• Customer Relations. Establishes working relationships with the customer and relevant operational units, at the appropriate technical and/or management level, to understand the requirements of the customer’s business in order to deliver and enhance the service.
• Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve more complex problems. Engages with third parties to jointly resolve in-depth product issues where necessary. Proactively analyzes information and trends, proposing action to resolve problems, maintain and enhance service.
• Team Working. Takes a technical lead, promoting knowledge sharing and development of other team members both inside and outside of the group. May act as a team manager as necessary.
• Business Awareness. Proactively contributes both technically and commercially to identify and win new business. Understands the requirements of the customer’s business, the scope of the contract and knows how issues impact the delivery of service.
• Professional Development. Stays up to date with new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability.

Required experience:
  • Successfully completed studies of (business) computer science, business management or equivalent qualification
  • Microsoft Server Certification and Cloud Platform (MCSA or MCSE)
  • Minimum 5-8 Years’ Experience with the following technologies:
    • Windows Server (2003-2016R2) Cloud skills (Azure)and Server Virtualizations
    • Microsoft SharePoint Server
    • Microsoft Exchange Server
    • Microsoft Lync Server
    • Microsoft Office365 (Enterprise Voice& Online Services with Lync Server
    • Microsoft System Center Operations Manager
  • Experience in building, maintaining, and upgrading terminal and application servers.
  • Solid understanding of Microsoft products.
  • PowerShell experience and program in scripting languages, including Perl and/or Python and/or Bash
  • ITIL knowledge (principals and application)
  • Fluent in English both written and spoken

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