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Fujitsu - Develop your career with us
IT Operations Management
190003GG Requisition #
Thanks for your interest in the Head of Service Management, Integration and Service Desks position. Unfortunately this position has been closed but you can search our 663 open jobs by clicking here.

Required Skills, Experience and Personal Attributes

·       Strategic Leadership  

o   Ability to demonstrate dynamic forward looking senior global and international leadership including macro transformational change. 

o   Strong communication and collaboration skills.

o   Ability to create and deliver to a strategically relevant business plan.

·       Customer Centricity

o   A record of accomplishment of visibly improving customer satisfaction, and ensuring propositions created and presented, are of relevance to the customer with an ability to operate a CXO level.

·       Win Business / Market Relevance

o   Experience in developing and winning new business at an operational and executive level, and ensuring the business has appropriate differentiated market messaging in the context of delivery.

o   Capacity and willingness to maintain links with global markets and industry trends and to act as a knowledgeable and respected SME.

·       Service and Operational Delivery

o   A strong IT background and significant service delivery and operational management experience.

o   Clearly articulate an understanding of the IT Services market and associated services, methodologies and technologies from a general perspective and partner perspective in relation to Service Management, Integration and Service Desks.

·       People Leadership and Management

o   Ability to create, lead, inspire and manage both small niche and large complex delivery teams; particularly in matrix-based models, creating an energy, passion, excitement and action for change that delivers great results. 

o   Ability to create highly engaged and enabled local and virtual teams.

·       Financial Management

o   Financial and commercial record of accomplishment including P&L ownership.

o   Ability to manage and improve business revenue, cost and margin to effectively manage business risk and ensure business is commercially sound.

o   Ensure there is the appropriate governance structure to have visibility over financial performance of the hub and also strategic customer accounts.

·       Engagement, Governance and Authority

o   Experience of delivering high complexity projects and services to customers ensuring contractual obligations are met.

o   Ability to influence based on know how and understanding of market trends.


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