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Fujitsu - Develop your career with us

Head of Service Delivery

Service Delivery Management
EMEIA Region
18000HSB Requisition #
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Fujitsu is a global information and communication technology company, offering a full range of technology products, solutions and services worldwide. There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to the world around us. This transformation builds on our long standing heritage of being a trusted technology partner of choice and our focus will ensure we address the challenges our customers face in today’s FAST IT and digitally focused landscape.


We are now looking for an experienced

Head of Service Delivery

To lead our Hybrid Infrastructure and Network & Telecoms Services (HINTS) business within the Nordics region and Digital Technology Services (DTS). The preferred location for the role is in Helsinki where the majority of your team works but we also offer plenty of flexibility in terms of offices and working remotely.

This role is a unique chance to work in one of our core competence areas. Your main responsibility is to lead and transform our Services business across the Nordics to operational excellence and successful P&L management. You will be a member of the HINTS Service Delivery leadership team where you contribute to our strategy, initiatives and inter-working between territories, countries and business areas. You own the overall vision of our Services, driving standardisation and automation to achieve outstanding service levels and market beating costs. It also includes the accountability for great customer experience by delivery of our Services across the Nordics throughout the lifecycle from input to offerings development, through bid, implementation and delivery. You join in customer meetings when needed and give your vision and input into bid activity as well.

In addition to the responsibility for P&L of our Nordics business, with overall risk and commercial liabilities for shared service assets, you support our offering managers in the development of market leading Cloud Services offerings and grow our business in both new and current accounts by working collaboratively with other capabilities and Fujitsu business lines, with the Sales and Client Management communities. All in all, this is a versatile role and an excellent opportunity for someone interested in leading a team of technology professionals into success amid transformation and competitive market.

Our ideal candidate is a senior people manager who can lead by example, encouraging her/his team to share best practices and aligning people, process and technology to fully support Fujitsu’s business strategy and vision. You have the ability to further develop and manage your own team, supporting the appropriate resourcing models (including all EMEIA & Global Delivery Centers) and take care of succession planning and employee diversity. Your experience includes working in a cross-country matrix, possibly with a global delivery model and leading teams in various areas.

Your profile:

·         P/L experience from an IT outsourcing services business

·         Managing senior customer relationships and experience on CXO level

·         Transformation ability to step change and bring efficiency to Industry Practice

·         Senior leadership skills gained from a cross-cultural and matrixed business environment

·         Significant commercial and negotiating skills

·         Intercultural behavior skills

·         Good knowledge of the external market place

·         High level of integrity and accountability as well as attention to detail

·         Fluent Finnish and English skills, both spoken and written. Swedish language skills are appreciated


This is a challenging yet rewarding role in one of the world’s largest ICT companies. You will work in an open atmosphere supported by professional colleagues, have the opportunity to develop your skills and work in a motivating and truly international environment.

Please apply as soon as possible but by 1st February 2019 the latest. The role will be filled immediately once the right applicant is found! For further information, please contact Gary Fitzgerald via email gary.fitzgerald@uk.fujitsu.com.

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