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EXT_ TMS_Service Desk Expert_SV

📁
Service Desk
💼
Global Services Integration Business
📅
18000EI8 Requisition #
Thanks for your interest in the EXT_ TMS_Service Desk Expert_SV position. Unfortunately this position has been closed but you can search our 643 open jobs by clicking here.

Key Performance Indicators

• Feedback from Customers, Service Delivery Management, Team etc.
• Technical Assessments (where applicable)
• Proven track record of problem resolutions.
• Evidence of sharing and re-use of knowledge.
• Successful production of documentation.
• Successful management and implementation of changes.
• Improvement/ enhancements to service delivery.
• Meets and improves service level requirements.
• Successful management of escalations in a timely manner.
• Meets project deadlines and costs within own area of responsibility.
• Errors with workarounds or fixes provided in a timely manner.
• Percentage of customer problems resolved within required timescales.
• Improved first time/line fix.
• Correct application of severity, impact and priority.
• Up to date personal learning plan available.


Apply here or contact us in case you need any additional support PortugalGDC.recruitment@ts.fujitsu.com.

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