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Fujitsu - Develop your career with us

Business Support Administrator KAT 2019

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Business Support Services
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190004XR Requisition #


Job brief

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

 

 Key Accountabilities  

 

• Support. Provides a specialized support role (as defined locally) for a service delivery unit, business area or team.  Ensures the role supports the reliability and purpose of the area and looks to improve the service given to the customer (either internally or externally) through timely and efficient resolutions of tasks, problems or queries.
• Analysis and diagnosing problems or issues. Make an analysis of a potential problems or issues, diagnosis and make potential recommendation for resolution to the team leader or manager in order to maintain appropriate service for the business unit, area or team.
• Working for others. Liaises with own business area or team as well as throughout Fujitsu in order to maintain the appropriate working relationships and meet the requirements of the business unit, area or team.
• Planning, organizing and monitoring work. Recognizes changes in priorities for the team and own workload and takes necessary action to achieve targets.
• Storing and reporting information. Maintains appropriate data relevant to the specified role for the business area or team to ensure accurate records and the ability to report when necessary to management.
• Communication. Communicates effectively by using appropriate questioning, listening and presentation skills for colleagues, managers and customers in order to express and convey information appropriately for the business area or team’s requirements.
• Standards. Operates processes, standards and practices and recognizes where they can be improved for the business area or team in order to meet the requirement of the business unit, area or team as well as Fujitsu.
• Business awareness. Recognizes the business impact of their role to the business area or team and helps ensures productivity and costs are maintained.
• Personal Development. Maintains a depth of knowledge in their area and takes initiative to extend knowledge in order to ensure personal contribution to the team.


 


 

Responsibilities

-  Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

-  Greet and welcome guests

-  Answer questions and address complaints

-  Answer all incoming calls and redirect them or keep messages

-  Receive letters, packages etc. and distribute them

-  Prepare outgoing mail by drafting correspondence, securing parcels etc.

-  Check, sort and forward emails

-  Monitor office supplies and place orders when necessary

-  Keep updated records and files

-  Monitor office expenses and costs

-  Take up other duties as assigned (travel arrangements, schedules etc.)


Requirements

-  Proven experience as front desk representative, agent or relevant position

-  Familiarity with office machines (e.g.  printer etc.)

-  Knowledge of office management and basic bookkeeping

-  Proficient in English (oral and written)

-  Excellent knowledge of MS Office (especially Excel and Word)

-  Strong communication and people skills

-  Good organizational and multi-tasking abilities

-  Problem-solving skills

-  Customer service orientation

-  High School diploma; additional qualifications will be a plus

 

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