Backup_Associate Technical Service Engineer

TECHNICAL SKILLS � Wintel L2 /L3 resource, AD, GPO, DNS. Specialized. � Strong (BAU activities, participate into the designing, implementations, regular routine) into Backup solution. � Microsoft windows backup, Veritas, Backup exec � Basic troubleshooting skills into networking � Mandatory to have Azure and O365, M365 components, end security understanding. � Good to have with Microsoft certification �AZ 900, 104. � Ensure we as team meet user�s expectation and user experiences � Provide 3rd line support to investigate and troubleshoot issues. � Deep technical understanding about different hardware�s make and model of servers storage (preferably NetApp) � Familiarity with Desktop Virtualization Technologies from, Citrix (XenApp/XenDesktop), Microsoft WVD. � Experience on scripting - PowerShell, Script etc. � Experience of Hyper-V and Windows Failover Cluster� Understanding on OS hardening. � Knowledge of common third-party tools used to manage/support large environments. E.g. Fire eye, Citrix, WVD O365/M365, INTUNE, SIEM, SCCM, etc. � Deep understanding on common Windows Infrastructure i.e. Active Directory/SCCM/GPO. � Strong troubleshooting mind-set (i.e. windows event logs parsing event log, Sysinternals tools, analysing memory dumps etc). � Experience in network and security fundamentals. � Ability to work on ITIL and Agile methodologies. � Windows Server 2012 / 2016 / 2019 OS, Citrix Certified Expert � Virtualization (CCE-V), Citrix Certified Professional � Virtualization (CCP-V), Virtual Server COMMUNICATION SKILLS � 3-4 Years of experience. � ITIL Foundation certificate. Including Incident, Change configuration and Problem management. � Infrastructure Appreciation. � A good level understanding of IT infrastructure and how it supports the business. � Time management and prioritization abilities � Microsoft certification � Good Interpersonal Skill � Ready to work off business hours, e.g. (power down, out of hours fixes for production environment). Escalate situations arising from customer complaints to the immediate Manager. � Communicate effectively to both internal and external users � Accurately record and priorities Incidents and Service Requests against defined SLAs and resolution targets. � Aim to restore normal service operation as quickly as possible through the investigation, diagnosis and resolution of incidents where possible.