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75711_SDM_FANZ_STAFF_AUG

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Service Delivery Management
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Global Services Integration Business
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IN75711 Requisition #
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TECHNICAL QUALIFICATIONS, SKILLS, KNOWLEDGE AND EXPERIENCE � 7 year + experience of leading & managing teams, preferably within IT Outsourcing. � Demonstrates significant competency in OSM criteria & competencies before progressing. � Demonstrates significant competency in coordinating virtual teams that have their own technical competencies and formal reporting lines. � Demonstrates a breadth & depth in knowledge of Service Management standards & practices � Experience managing service delivery under ITIL processes. � ITIL Foundation Certificate. � Experience in consultative influencing approaches. � Suitable skills and experience in working with Project Management & Customer Senior Management.
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